1. Shipping Destinations

We currently ship to most countries and regions worldwide. Shipping availability may vary depending on the destination, product type, local delivery network, and warehouse availability.

If a location cannot be served at checkout, the order may not be completed or our support team may contact you for further assistance.

2. Order Processing

After your payment is successfully completed, most orders are prepared and processed within 1–5 business days.

Business days do not include weekends or public holidays. During promotional periods, seasonal sales, or high-volume order periods, processing may take slightly longer.

3. Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is usually 5–20 business days, depending on your destination and local carrier conditions.

Delivery estimates may be affected by customs clearance, weather, public holidays, local courier delays, address issues, or other circumstances outside our control.

4. Warehouse & Fulfillment Arrangement

To help improve delivery efficiency, orders may be fulfilled from the most suitable available warehouse based on product availability, shipping address, and logistics conditions.

Depending on stock and carrier arrangements, your package may be shipped from a local, regional, or international fulfillment location.

5. Shipping Costs

Shipping costs, if applicable, will be shown at checkout before payment is completed.

Some products, campaigns, or promotional offers may include free shipping. Any available free shipping offer will be displayed on the product page, cart page, or checkout page.

6. Tracking Your Order

Once your package has been shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may take 2–5 business days to appear after dispatch because carriers need time to scan and update the package in their system.

7. Address Accuracy

Please make sure your shipping address, phone number, postal code, and recipient information are correct before submitting your order.

We are not responsible for delivery delays, failed delivery, returned packages, or extra shipping costs caused by incorrect, incomplete, or invalid address information.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will try to help before the package is shipped, but changes cannot be guaranteed once fulfillment has started.

8. Customs, Duties & Local Taxes

For international shipments, your order may be subject to customs duties, import taxes, VAT, GST, or other local charges required by your country or region.

These charges are the customer’s responsibility unless otherwise stated at checkout. Customs inspections, import rules, and local tax requirements are controlled by local authorities and may vary by destination.

9. Delayed Shipments

Although we work to provide a smooth delivery experience, occasional delays may happen due to carrier backlogs, customs checks, public holidays, weather conditions, transportation disruptions, or high order volume.

If your package has not arrived within the estimated delivery window, please contact us at pgoicqyygh96222@outlook.com with your order number and tracking number.

Our support team will review the available shipping information and assist you with the next steps whenever possible.

10. Lost or Stalled Packages

If tracking shows no movement for an unusual period or your package appears to be lost, please contact us with your order details.

We may check the tracking status, contact the logistics provider, or request additional information. Depending on the investigation result and our store policies, we will help provide a suitable solution.

11. Separate Packages

Orders containing multiple items may be shipped in separate packages due to product availability, warehouse location, package size, or logistics arrangements.

If your order is split into multiple shipments, you may receive separate tracking numbers for each package.

12. Failed Delivery or Returned Packages

If a package is returned due to an incorrect address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts, additional shipping or reshipping fees may apply.

If a refund is approved for a returned package, original shipping fees and carrier-related return costs may be deducted where applicable.

13. Events Outside Our Control

Solstice & Snow is not responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, customs delays, transportation disruptions, strikes, government actions, public health events, product shortages, or other force majeure situations.